Frequently asked questions

No. We buy a wide range of jewellery items, including gold jewellery, diamond jewellery, watches, and other precious metal items. Simply visit your nearest Cash Crusaders store, where our trained staff will assess your item and provide you with a fair, transparent offer based on current market conditions.

Absolutely. Our online store offers a wide selection of quality new and refurbished jewellery that can be purchased safely and securely from the comfort of your home. Browse our collection, place your order online, and have your jewellery delivered directly to your door.

Yes. Every jewellery item undergoes a thorough inspection and authentication process before it is listed for sale. Our team carefully assesses each piece to verify its authenticity, quality, condition, and value, ensuring that customers can shop with confidence.

Our jewellery valuations are based on current market conditions, including the value of precious metals, gemstones, craftsmanship, and the item's overall condition. Unlike insurance valuations, which are often inflated for replacement purposes, our assessments reflect realistic market values.

At this time, online jewellery purchases are available for delivery only. As we do not operate a dedicated jewellery showroom, in-store collection is currently not available.

We use the term "refurbished" because every piece of jewellery is professionally inspected, cleaned, polished, and restored where necessary before being offered for sale. This ensures each item meets our quality standards and arrives in excellent condition.

Yes. Jewellery can be professionally cleaned, sanitised, and sterilised without affecting its quality or appearance. Every item sold through our jewellery platform is thoroughly cleaned and prepared before being made available for purchase.

Not at all. The second-hand jewellery market includes everything from timeless classics to modern and contemporary designs. Our collection is constantly changing and often includes fashionable, on-trend pieces as well as luxury and designer jewellery.

We take great care when packaging and shipping every order. In the unlikely event that your jewellery is lost or damaged during transit, our customer support team will work with the courier and assist you in resolving the issue as quickly as possible.

We stand behind the quality of our jewellery. Product-specific warranty or guarantee information will be provided where applicable. If you have any questions regarding a particular item, our customer support team will be happy to assist before you make your purchase.

Refurbished jewellery offers exceptional value for money. You can often purchase high-quality pieces at significantly lower prices than buying new, while still enjoying the confidence that comes from our inspection, cleaning, and authentication process.

Yes. Our website uses secure payment processing and industry-standard security measures to protect your personal and payment information. You can shop with confidence knowing your transaction is safe and secure.

Delivery times may vary depending on your location and the courier service used. Estimated delivery times will be provided during checkout, and tracking information will be supplied once your order has been dispatched.

Please refer to our Returns Policy for detailed information regarding returns, exchanges, and eligibility criteria. If you are unsure whether an item qualifies for return, our customer support team will gladly assist.